senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado four minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por targeted traffic aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
I acquired a resort for that night, but I have to check out at 12 midday, and my flight doesn't leave till11:30pm. Now I've twelve several hours exactly where I am trapped in LA with none explanation to generally be right here.
The definition of consumer service at American Airways just isn't outlined in any regarded terms. It doesn't address the customer or indicate any service in any way. My daughter, traveling solo, had the the latest practical experience of ready in line at Heathrow so extensive to examine in that she missed the checkin by 2 MINUTES Even though the plane was with the gate for one more forty five minutes. The agent, and I use that phrase generously, essential she purchase One more ticket for the later flight in a expense of a further $300. Then proceded to inform her the seat will be assigned on the gate. Alright, situation resolved. You think that! Once the gate is assigned she goes to have her seat assigned and also the ‘AGENT’ who'd not allow her on the initial flight cancelled her seat on each the initial and second flight following taking her income! So she wasn’t off that initially flight nevertheless, THE AGENT took her off! And now she wasn’t on the next flight for which she paid supplemental dollars. Thankfully we have been in conversation and he or she spoke that has a supervisor who introduced a seat to her. When she questioned who had cancelled the her reservation, they explained they did not know. This all transpired inside of a a few hour period of time. She finally boarded quarter-hour just before departure, I hope. So my husband And that i contacted American Airlines to verify if she was in a position to get to the plane and who had cancelled her flight, due to the fact there was a fiscal transaction and no money transaction takes place with no history of who created it, 1 would Assume, for accounting and theft security applications alone. My spouse called 1st and spoke to JAYNE FUENTES, a supervisor who following a lengthy discussion gave us NO Data. She couldn't explain to us if my daughter bought a seat to the flight, received to the aircraft, or who bungled the additional order. She truly said that ‘They're open up terminals and they don't sign-up that's reserving or accepting payment for your seat reservation.’ That is definitely precise accounting for you personally. So my partner thanked her politely for all her help at which position I stated JAYNE FUENTES told us nothing at all she was of no help in the least. Then I called American Airways and spoke to a different supervisor, JANE Grey, a one that really should not be permitted to solution telephones in a jail.
Hello, I required to modify this reservation, I booked this flight, I bought coverage, I’m needing to go visit my mother who's got terminal Mind cancer, I’ve been flying American The full time to get to view her. I happen to be acquiring insurance policy every time, and this time, My partner is snowed in and can’t arrive house in time to look immediately after my Youngsters so I am able to go away. I are already to the cellular phone now for more than 1 hour looking to adjust or get something going with my flight with Totally no accomplishment as well as travel insurance policy you deliver and advertise as isn't going to deal with this type of vacation alter unexpected emergency (!
Based upon this encounter I'm able to only conclude this follow seems to be business as usual for American Airlines, especially right after witnessing signs about not getting rid of cots from designated areas. How can an organization justify acquiring around fifty Grown ups sleep on cots in an airplane terminal? This must be a priority for the Fire Marshals!
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The complete reverse is your personnel Liibide (sorry I didn’t have the spelling of his name). I wait to call him a Client Service Rep. He did help me with a few challenges I'd on my outgoing flight but mainly was of no help whatsoever with my return flight.
I have manufactured three tries to Get hold of customer service via e-mail about a latest Worldwide flight wherein I'd issues with not simply the preferred seats that I didn't receive, however the Awful consumer service where my sister and I gained. She was discriminated in opposition to for staying to massive to be served meals as the tray couldn’t appear down Hence the flight attendant reported he couldn’t feed her. When there have been open up seats, and we might have been far better accommodated, as a substitute we were place near the Home windows and caught there with babies.
I'm trapped in LA, due to the fact my AA FLIGHT 1927 this article on February third was cancelled! I am extremely dissatisfied!!! I wasn't supplied a definitive respond to regarding why my flight was cancelled.
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American Airlines gives flights, resorts, autos, holidays, cruises and functions – but the corporate is most nicely-recognized for flights originating in the United States. The Formal Web site delivers tons of information for persons wishing to e book flights, such as immediate reserving from the website or by way of mobile phone connection with buyer service.
I've to admit which i was selfishly content in order to reserve my flight in advance of your entire other prospects and that the agent was capable to get rid of the costs.
Final, allow me to clarify that for those who inquired about an upcoming or present vacation, we talk to that you contact our Reservations staff members, who are offered 24 several hours every day and can be in a far better situation to answer questions about your vacation. While in the U.S., the toll-totally free selection is
I cannot receive the complaint part of the American Airlines Web page to operate. So This can be the only put i can find to put up my information and facts just before mailing it towards the cooperate office.